Privacy policy

Khetika (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [khetika.com], make a purchase, or interact with our services.

By using our website, you consent to the collection and use of your data in accordance with this policy.

1. Information We Collect

We collect the following types of personal information that users provide to us voluntarily:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Date of birth (optional)

  • Payment information (processed securely by third-party payment gateways)

  • Order history and purchase preferences

  • Device and browser information (IP address, OS, browser type)

  • Location data (if permitted)

  • User-submitted content (reviews, inquiries)

  • Cookies and tracking data (site usage behavior)

2. How We Use Your Information

We collect this information to:

  • Process and deliver your orders

  • Communicate order status and support updates

  • Improve user experience and product recommendations

  • Send promotional messages (via email, WhatsApp, SMS, etc.)

  • Respond to your inquiries or feedback

  • Comply with applicable legal obligations

  • Analyze user behavior through tools like Google Analytics and Meta Pixel

3. Sharing Your Information:


We do not share your personal information with third parties except in the following cases:

  • With your consent.

  • With authorized service providers performing services on our behalf

  • To comply with legal obligations or lawful requests

  • To protect our rights, property, users, or enforce our policies

4. Third-Party Services

To operate effectively, we work with trusted third-party service providers, including:

  • Payment Gateways: Razorpay, Paytm, etc.

  • Logistics & Fulfilment Partners: Shiprocket, Delhivery, and others

  • Marketing & CRM Tools: Google Analytics, Meta Pixel, Mailchimp, etc.

These service providers process data on our behalf and adhere to strict confidentiality agreements. They are authorized only to use your data as necessary to deliver the agreed services.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize your browser or device

  • Remember your preferences and cart details

  • Understand site traffic and user interaction

You can control or disable cookies via your browser settings. However, disabling cookies may affect website functionality.

If implemented, a cookie consent banner will inform users of cookie usage on first visit, in accordance with applicable laws.

6. Data Retention

We retain your data only for as long as necessary:

  • Order and transactional data: Up to 60 months (5 years) for accounting and legal compliance

  • Marketing preferences: Until you opt out

  • Analytics and cookies: Retained per tool-specific policies, anonymized when possible

You may request deletion of your data by writing to customercare@khetika.com. We will act on such requests within a reasonable timeframe, subject to any legal retention obligations.

7. Your Rights

You have the right to:

  • Access and review your personal data

  • Correct any inaccuracies in your data

  • Withdraw consent for marketing communications

  • Request deletion of your data (where legally permitted)

For any such requests, contact us at customercare@khetika.com.

8. Children's Privacy

Our website and products are not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly..

9. Data Security

We follow reasonable technical and organizational measures to protect your data:

  • Secure Shopify infrastructure

  • SSL encryption for all data transmission

  • Restricted access to internal systems

  • Secure third-party integrations with compliance checks

While we strive to protect your data, no system can guarantee absolute security. You share data with us at your own risk.

10. Legal Disclosure

We may disclose your information:

  • To comply with legal obligations or law enforcement requests

  • To protect our rights, property, or safety, or that of others

  • In connection with a merger, acquisition, or sale of business assets — with prior notice wherever feasible

11. Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes shall fall under the jurisdiction of competent courts in Navi Mumbai, Maharashtra.

12. Policy Updates

This Privacy Policy may be updated periodically. Any material changes will be notified through email or website notice. Your continued use of our services constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding your data or this policy, please contact:

Khetika Data Protection Officer/Grievance Officer
Email: grievance@khetika.com